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FAQ


Products:

Sizes:

Product Style Name
Measurements
Travel Bag Jersey
Length 28cm x Width 5cm x Height 14,5cm
Travel Bag Ruby
Length 18,5cm x Width 5cm x Height 15cm
Travel Bag Poppy
Length 16cm x Width 4cm x Height 12cm 

 Product Style Name Measurements
Cosmetic Pouch Panamera
Length 24cm x Width 8cm x Height 12cm
Cosmetic Pouch Jade
Length 24cm x Width 8cm x Height 12cm


Leathers:

Names Material
Africa Snake print on calf leather
Alice Ostrich print on calf leather
Sara Lizard print on calf leather
Malibu Crocodile print on calf leather 
Tropic Water snake leather


Shopping:


Start your Shopping:

To browse our collection, click on the photo of the product you are interested in to see it in more detail.


Details of the Product:

The Product Page allows you to examine the item in detail, before adding it to your Cart. The right hand section contains the information regarding features, composition and price. You can enlarge the image for a closer look by hoovering over the image with the mouse. From the Product Page you may proceed directly to checkout.


Adding products to your Cart:

To add a product to your Cart select the size (if applicable) and colour, then click on ADD TO CART. If only one size and/or colour is available, you need not select them to complete your purchase. You can decide to proceed directly to checkout, or to continue browsing our site. Remember that inserting an item in the Cart does not mean you have reserved it.


Cart:

On the first page of the Shopping Bag you can find the shipping method and the payment method details. The total amount of the order that you see on the first page of the Shopping Bag will be the exact amount for which you will be charged. Once you are ready to place the order, go to the next page to proceed with the purchase.

 


Completing your order:

To complete your order, you must enter your delivery details in the Shipping Page and insert your Credit or Debit Card information (if you have chosen this method of payment) in the Payment Page. All details of your order can be reviewed in the Order Confirmation Page. Please remember that, once an order is completed, it cannot be modified in any way.

 

Payments:


Payment by Credit Card:

You can choose to pay with Credit Card or Debit Card on the first page of your Shopping Bag.
We accept: Visa and MasterCard. Before paying with Visa ELECTRON you must obtain authorisation by the issuer for online purchase. If you choose to pay with a pre-paid Card, remember to keep it and not throw it away after making your purchase, as you may need it in the case of refund. We guarantee the highest security level for every purchase. Payment and delivery data are collected through the most technologically advanced codification systems (SSL) and our Online Store uses a VeriSign secure server and an ATW certificate to ensure maximum protection.

Payment with PayPal:
You may select PayPal as a payment method on the first page of your Shopping Bag. By clicking on CONCLUDE YOUR ORDER, after having confirmed the details of your purchase, you will be taken to the PayPal login page where you can enter your account and conclude your payment. If you do not have a PayPal account yet, you can create one from the PayPal login page, before concluding your order.

Billing Information and Tax:
You may choose to insert a Billing Address that differs from your Shipping Address on the second page of the Shopping Bag. Uncheck from the box "The billing details are the same as the shipping details" to insert Name, Surname and Billing Address. VAT tax is already included in the prices on all pages of the website and in the Shopping Bag.

Payment Charges:
For orders paid by Credit Card or Debit Card, you will be charged on the date the package is dispatched. You will only pay for the products that have been shipped. The payment will show on your account statement under the Shopify Group, as our shop is powered by this Company.


Deliveries:

Shipping Methods:
Remember that the delivery times include working days only, and that holidays are not considered. Please note UPS may not ship to certain locations in your Country: you can check the addresses to which the courier cannot deliver in the second page of the Shopping Bag. The courier UPS cannot deliver to P.O. Boxes or to General Delivery/Poste Restante addresses.

Tracking the delivery:
You may track the delivery of your order by using the Tracking Number provided by the courier.
You will find the Tracking Number for your order either in My Order or in the shipping confirmation e-mail.
Registered users can also check the status of their orders in My Account. The courier delivers from Monday to Friday during office hours and you cannot pre-book delivery times. The courier will try to deliver the package for two consecutive working days, leaving a notification each time.
Undelivered packages will be returned to our warehouse.

Shipping charges:

Destination

Type

Shipping costs

Shipping times

Germany

Standard

8.00 EUR

1-3 business days

Austria

Standard

20.00 EUR

1-3 business days

Italy

Standard

20.00 EUR

1-4 business days

France

Standard

20.00 EUR

1-3 business days

Switzerland

Standard

30.00 EUR

1-3 business days

UK

Standard

20.00 EUR

2-3 business days

Netherlands

Standard

20.00 EUR

2-3 business days

Non-EU European countries

Standard

60.00 EUR

1-4 business days

Other Regions of Europe

Standard

60.00 EUR

2-4 business days

 Shipping charges will be incurred only once for deliveries in installments.

 

My Account:

Creating an account:
Registered users can take advantage of the following benefits:

  • save their shipping addresses in the Address Book to complete the checkout process more quickly
  • access all information regarding orders and returns through My Orders.

Registering with My Account is free and takes just a second: register now!

Changing your account details:
You may update your registration details at any time: log in to My Account and enter the Registration Details section. You can modify all your personal information except the Country in which you are registered. Click SEND to save your changes.
If you have forgotten your Password click on the link Forgot your Password? which can be found in all areas of the website where your account details are required. Enter the e-mail address with which you registered and you will receive an e-mail with the necessary information in a matter of minutes.

Subscribe and Unsubscribe from our Newsletter:
The Newsletter brings you special previews regarding everything around Claudia May as a brand.
You can subscribe while registering with My Account, or afterwards by simply modifying your preferences.
You may unsubscribe at any moment through the Unsubscribe link found at the bottom of every Newsletter, or by changing your preferences within My Account.

 

 


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